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Welcome to Mattress & Pillow Science

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Warranties & Returns

Pillows and Accessories

Warranty

There is a standard 12 month warranty provided by Mattress & Pillow Science on these items. There is also a Manufacturer’s Warranty for each item of up to 5 years, the length of which varies by manufacturer. Please refer to product details or email us on info@pillowscience.com.au for further details.

Refunds and Returns

If for any reason you are not completely satisfied with your purchase we will give you a 14 days money back guarantee from the time you receive the goods. Please email us at info@pillowscience.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods that have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. If you wish to avail yourself of the 14 days money back guarantee on a pillow purchase, you will need to purchase a pillow protector on the same order. All returned pillows are either donated to charity or sold into the hospitality industry.

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier. Mattress & Pillow Science will not be responsible for parcels lost or damaged in transit if you choose not to insure.


Mattresses

Mattresses are not sold online but every mattress sold in-store is covered by the Manufacturer’s Warranty or Guarantee, which may be as long as 15 years. Terms and conditions of these vary by manufacturer. For further details please email us on info@pillowscience.com.au