Delivery

After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order within a few minutes of ordering. We use Australia Post E-Parcel System when dispatching your goods.

Other than Mattresses/Bases (where you will be contacted and delivery details discussed with you) we will dispatch your order normally within 12-24 hours. Mattress ticking (fabric cover) may vary from images used.

Our delivery fee is a low rate of $11.95 for any purchase in Australia excluding WA (Western Australia is $14.95) and FREE for items over $150 anywhere in Australia (excluding mattresses, bases and living aid equipment) & currently excluding WA due to emergency flood surcharges that are being charged by Australia Post.

Mattresses and bases attract a delivery fee based on your geographical location and may differ from product to product.

PLEASE NOTE WE DO NOT SHIP INTERNATIONALLY – ONLY WITHIN AUSTRALIA.

Warranty

There is a standard 12 month warranty provided by Mattress & Pillow Science on all items sold on this site. There is also a Manufacturer’s Warranty for each item which could be as long as 16 years. This is dependent on each manufacturer and may differ from category to category of merchandise

The warranty applies to any defects in the product resulting from the manufacturing process. This excludes normal wear and tear. These warranties are over and above the warranty prescribed by the prevailing consumer law. Please refer to product details or email us on info@pillowscience.com.au for further details if you need further clarification.

Refunds and Returns

We offer a satisfaction guarantee on most of our items. You will need to purchase a waterproof pillow protector on the same order to be able to return the pillow. The length of this will vary from product to product, based on the nature of the item and the manufacturer.

Pillows

Somna Medica ™

Somna Medica™ Pillows carry a 90 Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will give you a 90 Day money back guarantee from the time you receive the goods. Please email us at info@pillowscience.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods that have been damaged or soiled after delivery, or if any attempt has been made to alter the product. You may elect to receive a refund or a Swap-Over. To be eligible for an exchange or refund on your pillow, it needs to be returned in its original packaging and in original condition. You will need to purchase a pillow protector on the same order All delivery and insurance costs are to be paid by the buyer. You may be charged a $20 admin/sanitization fee If you wish to avail yourself of the 90 day Satisfaction Guarantee on a pillow purchase. You will need to purchase a waterproof pillow protector on the same order. All returned pillows are either donated to charity or sold into the hospitality industry. The refund provided will be your purchase price excluding the initial delivery charge less the delivery charge. If you purchased the item free of delivery then an amount equal to what the delivery fee would have been will be deducted from your refund.

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier. Mattress & Pillow Science will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Technogel Pixel Pillow Range Return Policy

Our whole Technogel range has a no return policy.

Tempur Pillow Range Return Policy

Our whole Tempur range has a no return policy.

Other Pillows

All Pillows other than Tempur and Technogel brands ™carry a 30 Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will give you a 30 Day money back guarantee from the time you receive the goods. Please email us at info@pillowscience.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods that have been damaged or soiled after delivery, or if any attempt has been made to alter the product. You may elect to receive a refund or a Swap-Over. All delivery and insurance costs are to be paid by the buyer. You may be charged a $20 admin/sanitization fee If you wish to avail yourself of the 30 day Satisfaction Guarantee on a pillow purchase. You will need to purchase a waterproof pillow protector on the same order. All returned pillows are either donated to charity or sold into the hospitality industry. The refund provided will be your purchase price excluding the initial delivery charge less the delivery charge. If you purchased the item free of delivery then an amount equal to what the delivery fee would have been will be deducted from your refund.

Quilts/Quilt Covers/Bed Linen/Toppers and any Non Mattress or Pillow Items

All Quilts/Quilt Covers/Bed Linen/Toppers and any Non Mattress or Pillow Items carry a 30 Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will give you a 30 Day money back guarantee from the time you receive the goods. Please email us at reecel@selfcare.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. Refunds on these items will only be provided if the goods are returned unopened, unused and in the original packaging. The aim of this is to place you in the same position as if you were purchasing from a retail store, except in the comfort of your own home. The refund provided will be your purchase price excluding the initial delivery costs less postage paid. If you purchased the item free of delivery then an amount equal to what the delivery costs were will be deducted from your refund.

Living & Mobility Aid Equipment

All of our living and mobility aid products come with a Manufacturer's Warranty or Guarantee, which may be as long as 10 years. Terms and conditions of these vary by manufacturer.

We do not offer a satisfaction guarantee on any of our living aid or mobility equipment. We do not accept returns on any of these products once delivered.

Mattresses

Mattresses are sold with a Manufacturer’s Warranty or Guarantee, which may be as long as 16 years. Terms and conditions of these vary by manufacturer. Most of our mattress range is made on order. Mattresses generally require a two week turn-around time.

To ensure hygiene and best possible service, we are unable to accept returns on mattresses once they have been delivered.

Here are some important things to keep in mind:

We recommend reading our product descriptions and specifications carefully to choose the right mattress for your needs.
You can always contact us with any questions before making your purchase.

This policy does not affect your statutory rights, including those related to faulty or defective products.

By purchasing a mattress from us, you acknowledge that you have read and understood this No Return Policy.

Deliveries, Warranties & Returns

03 9576 8828