We have compiled a few of our most commonly asked questions and answers.
How much does shipping cost?
We offer free Australia-Wide shipping for all orders over $150. For any order under $150 we charge a flat rate shipping fee of $11.95 for anywhere in Australia except WA. For any WA order, we charge $16.95.
If you require express post for anywhere in Australia except VIC, please contact one of our Healthy Sleep Specialists via the Live Chat portal and we will get back to you with a quote asap.
For VIC customer, express shipping is an option at checkout.
How long will it take to get my order?
We pack and dispatch daily, because of the high volume of orders it generally takes 24-48 hours for your order to leave. We use Australia Post for most products.
For Melbourne Metro, we offer same day arrival so you can sleep on your pillow the very same day you bought it!
What are the dimensions of my pillow?
The height, width and length (cm) of the product can be found in the images on the product page.
What's your refund policy?
We offer a satisfaction guarantee on most of our items. The length of this will vary from product to product, based on the nature of the item and the manufacturer. Read our full return policy below.
What does CertiPUR-US certified mean?
This means no ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead or other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product Safety Commission.
What is the status of my order?
Once your order is shipped you'll receive email updates from Australia Post. If you aren't receiving updates on your order, make sure to check your junk mail.
If you still are unable to find an update, our team is available to help via live chat or phone. Contact Us
Is Payment Secure?
Yes. Your details are very secure while shopping with us! We use a high-level SSL certificate with encryption that hides your credit card details so you can shop online with us care free.
Is There Any Warranty?
Yes, There is a standard 12 month warranty provided by Mattress & Pillow Science on all items sold on this site. There is also a Manufacturer’s Warranty for each item which could be as long as 16 years. This is dependent on each manufacturer and may differ from category to category of merchandise.
Read our full policy Here