Shipping protection covers packages that are lost, stolen or damaged during transit.
Coverage takes effect immediately following checkout and continues until goods are delivered and received safely by the customer. If shipping protection is not selected, Mattress & Pillow Science is not liable for lost, stolen or damaged parcels. (Read Terms & Conditions)
We offer free Australia-Wide shipping for all orders over $150, excluding mattresses and bases. For any order under $150 we charge a flat rate shipping fee of $11.95 for anywhere in Australia except WA. For any WA order, we charge $16.95.
If you require express post for anywhere in Australia except VIC, please contact one of our Healthy Sleep Specialists via the Live Chat portal, and we will get back to you with a quote asap.
For VIC customers, express shipping is an option at checkout.
Yes, you can add shipping protection to your order in-cart. Shipping protection covers packages that are lost, stolen or damaged during transit.
Coverage takes effect immediately following checkout and continues until goods are delivered and received safely by the customer. If shipping protection is not selected, Mattress & Pillow Science is not liable for lost, stolen or damaged parcels. (Read Terms & Conditions)
We pack and dispatch daily, because of the high volume of orders it generally takes 24-48 hours for your order to leave. We use Australia Post for most products.
We offer a satisfaction guarantee on most of our items. The length of this will vary from product to product, based on the nature of the item and the manufacturer. Read our full return policy below.
Return Policy
Once your order is shipped you'll receive email updates from Australia Post. If you aren't receiving updates on your order, make sure to check your junk mail.
If you still are unable to find an update, our team is available to help via live chat or phone. Contact Us
Yes, There is a standard 12 month warranty provided by Mattress & Pillow Science on all items sold on this site. There is also a Manufacturer’s Warranty for each item which could be as long as 16 years. This is dependent on each manufacturer and may differ from category to category of merchandise.
Read our full policy Here
Voted best bedding store in the City of Glen Eira!
We’re honoured to be named a Quality Business Awards winner, recognised for achieving a customer satisfaction score of 95%+ over the past year.
A huge thank you to our amazing team at the Caulfield South location and loyal customers who voted for us, your support means the world to us. Here’s to more great sleep ahead!
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